These terms and using your CoreOne account
These legal terms (English law applies and disputes will be settled by English courts) are between you and CoreOne Group (CoreOne/us/we) and you agree to them by using Our Service. This notice explains how and why we use your personal information when you open an account and use our online banking, card, or services for account holders at www.ashvestheights.com
Making payments
You need enough money in your account to make payments. But some transactions that would take your balance below zero may still go through. If that happens, we'll let you know the amount you'll need to repay before the end of the day and you’ll need to pay us back as soon as possible.
If you go into an unarranged overdraft
If you go over your arranged overdraft limit, or we haven’t agreed an overdraft limit with you and your balance goes below zero, we call this an ‘unarranged’ overdraft. We’ll charge an interest rate of 33.4% per year (variable) which is equivalent to a rate of 39% EAR (variable). If you have an arranged overdraft with us with a lower rate than this, that lower rate will apply instead. The monthly cap on unarranged overdraft charges for your current account is €15.50.
We’ll calculate any interest based on how much you’re overdrawn by at midnight each day, and charge your account on the first day of each month. When we calculate the amount you’re overdrawn by, we’ll exclude any money you’ve agreed to put aside in ‘Pots’. Money in Pots isn’t part of your available balance, so you can still go overdrawn even if you have money in Pots.
We may block your payments if:
- your instructions are unclear
- we suspect criminal activity on your account
- we're not legally allowed to make the transfer
- it goes over your payment limits (you'll find these in your app; they'll change over time).
If we block a payment, we'll let you know as soon as possible, using one of our usual channels (see ‘How we’ll contact you’ above). You can find information on all your transactions in your feed and your regular bank statements in your dashboard
Paying with your card abroad
Spending with your CoreOne card is free anywhere around the world, and should work anywhere that accepts Mastercard. When you use your card abroad to make a payment in a foreign currency or take out cash, we use Mastercard’s exchange rate with a 0.0% fee.
Taking out cash
We won’t charge you for withdrawing money from an ATM in GREECE or in the European Economic Area (EEA) if you meet the Fee Criteria listed in our ‘Fees and charges’ section at the time you make the withdrawal. If you don’t meet the Fee Criteria at the time you make the withdrawal, you can withdraw up to €250 from an ATM in GREECE or the EEA in any rolling 30-day period without any fees. After that, we charge 3% of the total amount you withdraw over €250. You can withdraw up to €200 from ATMs outside the EEA in any rolling 30-day period without any fees. After that, we charge 3% of the total amount you withdraw above €200. For some ATMs you may need to turn on the ‘magnetic stripe’ rather than using chip and PIN. You can do this in the app. If you have both a CoreOne personal and CoreOne joint account, you have one fee-free ATM allowance across both.
Your money is protected by the FSCS
Any money in your CoreOne account is fully protected up to €85,000 by the Financial Services Compensation Scheme (FSCS).
Your rights
You have a right to:
- access the personal data we hold about you, or to get a copy of it.
- ask for a copy of your personal data in a portable (machine-readable) format or make us send it to someone else.
- make us correct inaccurate data.
- ask us to delete, ‘block’ or suppress your data, though for legal reasons we might not always be able to do it.
- say no to us using your data for direct marketing and in certain other ‘legitimate interest’ circumstances.
- withdraw any consent you’ve given us.
- ask a member of staff to review a computer-made (automated) decision.
To do any of these things, please contact us through the Live Chat or by emailing help@ashvestheights.com. If your application for a CoreOne account was rejected and you want us to review that decision, please email HR@ashvestheights.com. EU data protection laws, like the GDPR, give us one month to respond.
You agree to us using your information
By accepting these terms, you agree to us using your information to make and receive payments on your account. If you’re no longer happy for us to use your information, we’ll have to close your account. But we may keep your personal data and use it where we have lawful grounds to do so. For example, any records we need to keep for regulatory reasons
Where we store or send your data
We may transfer and store the data we collect from you to organisations outside the European Economic Area (‘EEA’). When we do this, we make sure that your data is protected and that:
- the European Commission says the country or organisation has adequate data protection, or
- we’ve agreed to standard data protection clauses approved by the European Commission with the organisation.
If you’d like a copy of the relevant data protection clauses, please get in touch via CoreOne chat or send an email to help@ashvestheights.com .
Fees and Charges
Here are our fees for using the main services on your current account. You may have to pay other costs, taxes or charges in relation to your CoreOne account, which are outside of our control and not charged by us. For example, other banks may charge you for sending money to your CoreOne account.
- At least €500 was paid into a CoreOne account in your name over the last rolling 35-day period, and you have at least one active Direct Debit on the same account in the same period.
- You’ve received a Department for Work and Pensions or a Department for Communities’ payment into a CoreOne account in your name over the last rolling 35-day period.
- You’ve received a student loan payment into a CoreOne account in your name over the last rolling 8-month period.
- You’re sharing a CoreOne Joint Account with someone who has done at least one of the above.
Replacement cards
We’ll never charge you for replacements where your card expires, is faulty, has been stolen, has been swallowed by an ATM or if we’ve cancelled your card because we’re concerned about fraud. But we do charge a €5 fee for replacement cards for other reasons (including if you lose your card). You’ll get up to two replacement CoreOne cards per account per year for any reason without paying the €5 fee if you meet the Fee Criteria when you order a replacement card. If you need us to post your replacement card to somewhere outside GREECE , we’ll charge you the international card fee of €30 in all circumstances.
When we offer rewards
Sometimes we’ll offer rewards for things like inviting friends to join CoreOne or CASS switching. We can withdraw or change these offers any time, without letting you know in advance. You’ll only get financial awards once per action (for example you’ll only get a bonus for CASS switching once, or once per friend you invite).You might have to pay income tax on money you get as part of these rewards. Contact HR@ashvestheights.com if you’re unsure.
Closing your account
You can cancel your account within the first 14 days of opening it, or close it at any other time. If you’d like to, please get in touch with us. You’ll need to repay any money you owe us before we can close your account. Once we’ve closed it, your card won’t work and you won’t be able to access your account. We can close your account by giving you at least two months’ notice. We may close your account or stop you from using your card and app immediately if we believe you’ve:
- broken the terms of this agreement
- put us in a position where we might break the law
- broken the law or attempted to break the law
- given us false information at any time
Making changes to this agreement
This agreement will always be available on our website and in the app. We can make changes to our charges, interest rates, or the terms of this agreement from time to time. This includes introducing new charges or rates and charging in a different way. We may make these changes, including fees we charge, because of changes to:
- law, regulation, industry codes or Financial Ombudsman, court or regulator decisions
- the way we run our business
- the cost of providing your account and running our business, for example a change in our cost of funding, technology (including our systems) and service costs
- the banking or financial services system
We can make favourable changes to these terms and charges for any reason. We can also make proportionate changes for any other balanced and valid reason that impacts CoreOne or your account. If we make changes to it that are clearly in your favour, we’ll tell you once we’ve made them. Otherwise we’ll give you two months’ notice and tell you our reasons in the most secure way, using one of our usual channels (see ‘How we’ll contact you’ above). If you don’t agree to these changes, you can let us know and we’ll close your account with no fee. We’ll transfer any money in the account to another account of yours, and you’ll need to pay back any money you owe us. If we don’t hear from you before the changes come into effect, we’ll assume that you’re happy and accept the changes we’ve made.
Changes to this notice
We’ll post any changes we make to our privacy notice on this page and if they’re significant changes we’ll let you know by email.
Ashvest Heights
Ashvest Heights
